The nightmare continues.
Makes me wonder if it is just abysmal incompetence from Amazon staff, or if they make bets among themselves, pick a customer at random who sent any kind of request and test how much they’ll be able to piss him off.
So, early afternoon, I get a response from Amazon communities:
This is Mervin from the Communities Team. I hope this e-mail finds you well.
We can no longer accept Amazon non-verified purchase reviews for these ASIN’s, because we detected unusual review behavior on these producst and therefore are allowing only Verified Purchase reviews of these products at this time. An Amazon Verified Purchase means that the person writing the review purchased the product at Amazon and did not receive the product at a deep discount. There is no limit on Amazon Verified Purchase reviews.
You may try to submit your review again when we have removed restrictions on submitting unverified reviews.
I hope this helps.
WTF?????…. Now, how is that response related in any way to the problem I submitted to them? My problem is NOT that this or that review didn’t get posted, or was deleted, because I didn’t buy the CD from Amazon… Anyway, the classical music CDs that I review are conspicuously NOT products on which “unusual review behavior” would be detected – unless, of course, you consider that ALL my reviews are “unusual” by Amazon standards, which certainly would be true! But unusual review behavior refers to, say, political books that attract lots of reviews, both positive AND negative, because they are being campaigned around… or commercial products that a manufacturer is trying to promote underhand, or a competitor is trying to denigrate. I WISH that CDs of Honegger had sufficient following to attract that kind of attention!
Anyway, my reviews that are not appearing on My Profile are STILL posted under their respective product page, and they have been there for 3 to 9 years! My problem is not that they were deleted or not posted, it’s that all those between May 2009 and 15 August 2016 do not show up any more on My Profile, dammit! And I was very clear in my explanations, do you not even read the requests that are sent to you and serve any generic response that you have in your bag, just to be able to brush the request under the carpet ? (answer is probably “yes” – Earth’s most customer-centric company my ass!)
I mean, this response is so egregious that I really, seriously, don’t rule out that this response was sent to me in error.
Or, they just try to exhaust and discourage you, hoping that the flies will finally go away.
Well: persist, against all odds, and move the boulder, again and again, up that hill.
So I wrote back (what does that make it? Fourth time? Plus the chat…?).
And, surprise surprise, got a very quick response:
This is Liam from the Communities Team; I trust this finds you well.
I’ve contacted our technical support team and they are currently working on the issue with your reviews not displaying on your profile page.
They were not able to provide an exact date or time when they expect this issue to be resolved, but I’ll continue to monitor the situation with the technical support team until the problem is fixed. We appreciate your patience in this matter.
We look forward to seeing you again soon.
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